Logmein Rescue Help Desk

Support is here for all your logmein products.

Logmein rescue help desk.

Start creating remote support sessions from zendesk support tickets. Logmein rescue is a wonderful helpdesk solution. It offers an intuitive platform to solve customer issues quickly. Multi platform support for users across pc mac ios and android devices full customization and administration controls that lets you tailor rescue to your company s processes enterprise grade security measures including tls 1 2 transport security with aes 256 bit encryption.

It worked great for me. Find the full setup article here. Install and configure the application in zendesk support. Global and eu accounts are isolated so make sure you use the right password reset page.

Logmein rescue is a powerful easy to use remote support solution for pcs macs mobile devices and more. Download install test read popular topics user guides and find resources that will help you use your product. Multi platform support enables connection to pc and mac devices while logmein s mobile device support simplifies support for ios android blackberry and other devices. Make sure you submit an email address that is associated with your rescue account.

You will however be able to support any kind of remote device with logmein rescue. Utilize cayzu s logmein to help solve support problems faster when a customer reaches out for tech support it can be frustrating to try to visualize what he or she is looking at to determine the cause. The logmein rescue is a good support help desk product and does not need to be pre installed on client machines logmein helped us take a big step forward with remote customer support. Nothing to share about cons.

To begin using logmein rescue for zendesk support you must have a valid logmein rescue licensed or trial account. Logmein rescue is my favorite helpdesk solution platform. Security is strong customers must get permission for technicians to access any function and remote sessions employ tls 1 1 transport security with aes 256 bit encryption. Rescue is built to serve teams of all sizes from small helpdesks to the world s largest support organizations and everyone in between.

Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. It also gives easy to assign and generate tickets. With logmein rescue help desk software your agents can connect to users anywhere in the world. Tech support agents can now initiate a screen sharing logmein rescue session directly from a support ticket.